This policy explains what personal information Paki11 collects from players, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have regarding your own data.
We collect the personal information needed to run your Paki11 account, process your PKR deposits and withdrawals, verify your identity and keep the platform secure. We do not sell your personal data to any third party. Your information is used for the platform's own operations — nothing more. This policy explains all of that in full detail below.
This Privacy Policy applies to all users of the Paki11 platform, accessible at paki11.onl, including the website, mobile-optimised interface and any associated services. It covers all personal data collected through your registration, your use of sports betting, casino games, slots, bingo and the VIP programme, and your interactions with our support team.
By registering a Paki11 account, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions, which form the broader agreement governing your use of the platform.
Paki11 is committed to handling personal data responsibly. We apply reasonable technical and organisational measures to protect the information we hold and we give you clear, accessible ways to understand and control how your data is used.
The personal information Paki11 collects falls into several categories depending on how you use the platform:
| Category | Examples |
|---|---|
| Identity Information | Full name, date of birth, CNIC or passport number, nationality |
| Contact Information | Mobile number, email address, residential address |
| Account Information | Username, encrypted password, account settings, login history |
| Financial Information | JazzCash or Easypaisa wallet number, bank account details, transaction history in PKR |
| Verification Documents | CNIC scans, selfies with ID, proof of address documents submitted during KYC |
| Usage Data | Bets placed, games played, session duration, device type, IP address, browser information |
| Communications | Live chat transcripts, support ticket content, emails exchanged with our team |
We only collect information that is necessary for the stated purposes. We do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance.
Paki11 collects personal information through several channels:
We do not purchase personal data lists or obtain your information from third-party data brokers. All information we hold was provided by you directly or generated by your activity on the platform.
Each type of data Paki11 collects has a specific purpose. We do not use data beyond what is needed for the purposes set out below:
Where we send you promotional communications about Paki11 offers, bonuses or features, you may opt out at any time through your account notification settings or by contacting support. Opting out of marketing communications does not affect account-related communications such as transaction confirmations and security alerts.
Paki11 does not sell personal data to any third party. Your information may be shared with the following categories of recipient only where necessary and proportionate to the stated purpose:
All third parties who receive personal data from Paki11 are required to handle it securely and to use it only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own marketing purposes.
All personal data held by Paki11 is stored on secured servers with access controls that restrict who within the organisation can view or process different categories of information. We apply industry-standard security measures appropriate to the sensitivity of the data involved.
Specific security measures applied to your Paki11 account data include:
No online platform can guarantee absolute security against all possible threats. If you suspect that your Paki11 account has been accessed without your authorisation, contact support immediately so we can secure your account and investigate.
Paki11 retains personal data for as long as is necessary for the purpose for which it was collected, subject to any legal or regulatory obligations that require longer retention. The general principles applied are:
Once data is no longer required and retention obligations have been met, we securely delete or anonymise it. Anonymised data — from which individual identification is not possible — may be retained for aggregate analytics purposes.
Paki11 uses cookies and similar technologies to deliver, maintain and improve the platform. A cookie is a small text file stored on your device when you visit a website. The cookies used on Paki11 fall into the following categories:
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform normally. Non-essential cookies can typically be disabled without impacting core functionality.
All financial transactions on Paki11 are processed in PKR through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, debit card or credit card. When you make a deposit or request a withdrawal, the relevant payment information is transmitted to the appropriate payment processor.
Paki11 does not store full card numbers or complete mobile wallet credentials on its own servers. Payment data is handled directly by payment processor systems that operate their own security standards. We retain transaction records — amounts, timestamps, payment method type, transaction reference numbers — for record-keeping and dispute resolution purposes.
All transactions in your Paki11 account history are visible through your account dashboard. If you notice any transaction you do not recognise, contact our support team immediately.
As a Paki11 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team through live chat or by email at the address shown in the footer.
You can request a copy of the personal data Paki11 holds about you at any time. We will provide this within a reasonable timeframe.
If any information we hold about you is inaccurate or out of date, you can request that we correct it. You can update some details directly in account settings.
You may request deletion of your personal data. This right applies where data is no longer necessary for the purpose it was collected, subject to legal retention obligations.
In certain circumstances you can request that we limit how we process your data while a query or dispute is being resolved.
You can object to processing of your data for direct marketing purposes at any time. Opt-out is available through account notification settings or by contacting support.
Where technically feasible, you can request that we provide your personal data in a structured, commonly used format so you can transfer it elsewhere.
We aim to respond to all data rights requests within 30 days. Complex or multiple requests may take longer, and we will let you know if that is the case. There is no charge for submitting a data rights request.
Paki11 is strictly an adult platform. No person under the age of 18 may register an account or use any part of the platform. We do not knowingly collect personal information from anyone under 18 years of age.
During registration, players are required to confirm their date of birth. Accounts are subject to KYC verification which includes proof of age through official identity documentation such as a CNIC. If we discover that an account has been opened by or for a person under 18, the account will be immediately closed, any balance will be voided and the personal data associated with the account will be deleted.
If you believe that a minor has registered a Paki11 account, please contact our support team immediately so that appropriate action can be taken.
Paki11 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements in how we communicate our data practices. When material changes are made, we will notify registered players through a notice in the account dashboard or via email to the address on your account.
The updated policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically so you remain aware of how your personal data is handled. Continued use of your Paki11 account after a policy update constitutes your acceptance of the revised Privacy Policy.
If you have objections to any update to this policy and do not wish to accept the revised terms, you may contact support to close your account. Any funds remaining in your account balance at the time of closure will be processed for withdrawal subject to standard verification and these terms.
If you have any questions about this Privacy Policy, want to understand how a specific piece of your data is used, or wish to exercise any of your data rights, please get in touch with our support team. The easiest and fastest way to reach us is through the live chat function available on every page of the Paki11 platform. Our support team operates on Pakistan Standard Time and is available around the clock.
For written requests — including formal data access requests, deletion requests or complaints about how your data has been handled — you may also contact us by email at the address displayed in the footer of this page. We aim to acknowledge all written requests within 48 hours on business days and to resolve them within 30 days.
We take privacy complaints seriously. If you raise a concern with us and are not satisfied with the response, you have the right to escalate the matter through applicable legal channels.
Six commitments that define how we handle your personal information on the Paki11 platform.
All data exchanged between your device and Paki11 is encrypted using TLS. Your account password is never stored in plain text — only a secure one-way hash is kept on our servers.
Identity verification at Paki11 collects only what is necessary to confirm your identity and age before withdrawals. Your documents are handled by specialist KYC providers bound by strict data handling obligations.
Paki11 does not sell your personal data to any third party — not to advertisers, data brokers or partner platforms. Your information stays within the Paki11 ecosystem and the specific service providers needed to run it.
Deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer are processed through certified payment systems. Paki11 does not store full payment credentials on its own infrastructure.
Access, correction, deletion and objection rights are available to all Paki11 players. You can manage notification preferences directly in account settings and submit formal data requests to our support team at any time.
Paki11 does not collect data from or allow access to anyone under 18. Age is confirmed at registration and through KYC. Any account found to belong to a minor is closed immediately and the data deleted.